Resume

Professional Experience

This is a text version of my resume. For employers who would like a PDF copy with additional details, feel free to reach out to me at kevin@kevinpaider.com and I can provide a copy.

IT Business Analyst
Robert Half, Marysville, Ohio

  • Install software onto physical and virtual machines to monitor manufacturing hardware
  • Document workflows and problem resolution steps
  • Work directly with engineers as well as other IT professionals to resolve issues
  • Ensure backup servers and software are functional for manufacturing devices
  • Create and deploy script fixes for various issues
  • Troubleshoot issues with network, computer, and manufacturing device connectivity and functionality

Data Center Operations Engineer
Akkodis, New Albany, Ohio

  • Install new data center server hardware.
  • Repair data center server hardware.
  • Test and troubleshoot data center equipment.
  • Install switches, routers, and other networking equipment.
  • Configure and troubleshoot Linux operating systems.
  • Assist peers in learning about the technologies we work with.

Production Support Analyst
Insight Global, Newark, Ohio

  • Perform weekly reports within IAM software to locate account discrepancies.
  • Format reports into an easily read format for the team to perform work throughout the week.
  • Adjust access issues in IAM software as needed, removing access or linking accounts.
  • Update procedures to ensure fewer discrepancies continued into the future.
  • Document changes as well as tested methods to correct large scale issues preventing corrections.
  • Determine root causes of issues and report them as needed when they couldn’t directly be resolved.
  • Assist others with their part of the work from the weekly report as needed.

Technical Support Engineer
Environmental Restoration, Fenton, Missouri

  • Provide phone and desktop support for emergency response employees across the country.
  • Troubleshoot and repair hardware, operating systems, and software.
  • Educate end users on proper use of company hardware and applications.
  • Create and update user accounts and workstation entries in Active Directory as needed.
  • Plan and implement updates to end user software, including full system backup software.
  • Create and update documentation for technical processes.
  • Created update and installation scripts for new and deployed devices across the enterprise.

Technical Support Specialist
Lexicon, Maryland Heights, Missouri

  • Provide IT support to Cordell & Cordell offices globally via phone, email, and remote software.
  • Troubleshoot technical issues with hardware and software both in person and remotely.
  • Find resolutions to problems with or without documentation for the problems.
  • Record issue resolutions to improve processes going forward.
  • Train new employees on the use of our standard software and IT equipment.
  • Travel to other offices as needed to set up and test specialized equipment.

IT Help desk, tier 1
Red Roof Inn, New Albany, Ohio

  • Provide IT support to inns across the country via phone, email, and remote software.
  • Test and troubleshoot proprietary software when a location calls.
  • Use established methods as well as my own personal knowledge to resolve issues.
  • Record issues and how they are resolved to ensure future issues may be more easily resolved.
  • Worked unsupervised for a large amount of time.

IT Technician
Peak Systems Inc., Various operating locations in central Ohio

  • Set up various technology and systems in varying locations for large companies.
  • Test and troubleshoot computers/phones/etc. and repair or replace trouble components.
  • Travel to new locations to provide support as needed.
  • Provide direct support to customers after new technology is put in place to ensure a smooth transition after changes for company employees.

Fraud specialist, New Account Screening and Electronic Money Movement
JPMorgan Chase & Co., Columbus, OH

  • Investigated customer spending patterns to determine if fraudulent activity has taken place.
  • Filed reports on suspicious activity that required further investigations.
  • Reviewed customer documents on file to ensure accounts were properly opened.
  • Identified and reported emerging fraud trends to prevent losses to the bank.
  • Created training aids for new employees.
  • Took care of department technology set up and movement when the location changed.

Account Manager
Discover Financial Services, New Albany, OH

  • Maintained card member accounts, ensured information was accurate and up to date.
  • Assisted customers with any questions/concerns about their account.
  • Deescalated any upset customers and ensured they were satisfied with their service.
  • Recorded information about the reason for customer calls and any complaints.

Additional Skills

  • Experienced in Microsoft office suite
  • Clear and concise communication
  • Patient with both technology and individuals
  • Very observant and detail oriented
  • Extensive problem solving experience
  • Highly adaptive to new scenarios
  • Data center and networking experience
  • Effective working in groups
  • Experience with multiple operating systems
  • Experience troubleshooting and fixing technical issues
  • Server maintenance experience
  • Capable of balancing multiple workloads at once
  • Experience with programming language basics using Python, Bash, Powershell, etc.

Education

Johnstown Monroe High School
Johnstown, OH – Graduated 2012